Refund policy

Return & Refund Policy

Last Updated: July 14, 2026

At GloweraHub (www.glowerahub.store), customer satisfaction is important to us. As a dropshipping business working with trusted fulfillment partners, including HHC Dropshipping, we aim to ensure that every order reaches you in excellent condition.

Returns

Due to the nature of our products and fulfillment process, we only accept returns in the following cases:

  • You received a damaged or defective product.

  • You received the wrong item.

  • Your order was lost during transit and could not be delivered.

To request a return, please contact us within 7 days of receiving your order and provide:

  • Your order number

  • Photos or videos clearly showing the issue

  • A brief description of the problem

Non-Returnable Items

We are unable to accept returns or exchanges for:

  • Change of mind after purchase

  • Incorrect size, color, or variant selected by the customer

  • Products that have been used, opened, or damaged after delivery

  • Items returned without prior approval

Refunds

Once your request has been reviewed and approved, refunds will be processed through the original payment method or another agreed method, depending on the payment option used during checkout.

Approved refunds may be issued in the following situations:

  • The product arrived damaged or defective.

  • The wrong product was delivered.

  • The order could not be delivered or was confirmed lost by the courier.

Refund processing times may vary depending on your payment provider or bank.

Order Cancellations

Orders may be cancelled within 12 hours of placing the order. Once an order has been processed or shipped, it can no longer be cancelled.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact our support team for assistance.

Contact Us

For any questions regarding returns or refunds, please contact us through the support options available on our website:

Website: https://www.glowerahub.store/

Thank you for shopping with GloweraHub. We value your trust and are committed to providing a smooth shopping experience.