Frequently Asked Questions (FAQs)
📦 Ordering & Products
1. Is this the original branded product?
We're upfront and honest: our peptide lip tints and select skincare items are premium, high-quality alternatives — not the authentic original branded products. Genuine imported originals often cost significantly more ($20+ per piece for lip tints, for example). We offer the same glossy, hydrating formula and results at a fraction of the price, with zero false claims about authenticity.
2. Are your products safe to use?
Yes. Our products are dermatologically tested and formulated to be safe for all skin types. As with any cosmetic or skincare product, we recommend a small patch test before first use if you have sensitive skin.
3. Can I mix and match shades/products in one order?
Yes! You can add multiple products, shades, or bundles to your cart in a single order.
4. Do you restock sold-out items?
Yes, we restock regularly. Message us on WhatsApp to be notified the moment your desired shade or bundle is back in stock.
💰 Payment & Pricing
5. Do you offer Cash on Delivery (COD)?
Yes, COD is available nationwide across Pakistan.
6. Can I open the parcel and check the product before paying?
Yes — we offer Open Parcel Before Payment. You can inspect your order before completing payment to the delivery rider.
7. Are there any hidden charges?
No. The price you see at checkout is the price you pay — no hidden fees, no surprise charges.
8. Do you offer online payment options besides COD?
Yes, card and online payment options are available at checkout alongside COD.
9. Do you offer discounts for first-time customers?
Yes, keep an eye out for our first-order discount codes, shown at checkout or on relevant product pages.
🚚 Shipping & Delivery
10. Do you offer free delivery?
Yes, we offer free delivery nationwide across Pakistan on eligible orders.
11. How long does delivery take?
Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your city.
12. Do you deliver to all cities in Pakistan?
Yes, we deliver nationwide, including major and smaller cities.
13. How can I track my order?
Once your order is shipped, you'll receive tracking details via email or WhatsApp.
14. What if I'm not available at the time of delivery?
Our delivery partner will typically attempt redelivery or contact you directly to reschedule.
🔄 Returns, Refunds & Order Issues
15. What is your return policy?
If you receive a damaged, incorrect, or defective item, contact us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a replacement or refund.
16. What if I received the wrong product?
Please contact us immediately via WhatsApp or email with your order number and photos. We'll resolve it quickly with a correction or refund.
17. Can I cancel my order after placing it?
Yes, if the order hasn't been shipped yet. Contact us as soon as possible after placing your order to request a cancellation.
18. How long do refunds take?
Approved refunds are typically processed within 5-7 business days.
💬 Contact & Support
19. How can I contact you?
You can reach us via WhatsApp, email, or our website's contact page. We aim to respond within a few hours.
20. Do you offer support after delivery?
Yes, our support team is happy to help with any questions even after your order has been delivered.
21. Can I ask questions before placing an order?
Absolutely — message us on WhatsApp anytime, we're happy to help you choose the right product or shade before you buy.
Didn't find the answer you were looking for? Contact us and we'll be happy to help.